Pengaruh Peningkatan Kualitas Mobile Banking Terhadap Kepuasan Nasabah Bank BTN Kantor Cabang Pekanbaru

نویسندگان

چکیده

Customer satisfaction in banking will increase along with the mobile features at BTN itself The additional are BPJS payments, PBB PDAM digital wallet top-ups, and virtual accounts for e-commerce transactions. Bank adds a Cardless Withdrawal feature where bank customers can make cardless cash withdrawal transactions ATMs, as well QRIS, that makes it easier to by scanning QR Code through Mobile Banking application. has significant influence on customer Pekanbaru Branch Office. research was conducted so banks, especially BTN, provide best service from their they customers.

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ژورنال

عنوان ژورنال: Jurnal Akuntansi dan Ekonomika

سال: 2023

ISSN: ['2089-1768', '2613-9901']

DOI: https://doi.org/10.37859/jae.v13i1.4746